How do I create an account?
To create a customer account, click here.
How do I reset my password?
To reset your customer account password, click here.
How do I update my account details?
Once you are logged into your customer account, select "Addresses to update your address information or "Order Details" to see your order history.
I have a question about my order
If you have a question about your order, please fill out the online contact form here or call our customer support team at 614-863-3004.
When will I receive my order?
Orders are processed Monday - Friday with standard shipping. If your order is placed between Friday 3pm EST and Sunday 11:59pm EST, it will ship Monday or the next business day if a holiday.
Can I cancel my order?
We are only able to cancel your order if it has not been shipped yet. To cancel your order, fill out the contact form here and a team member will reply via email. Our team is only available Monday-Friday, 9am-5pm EST. If your order has already been shipping, you will have to process a return.
Shipping and Returns
Do you offer free shipping?
There is free shipping on orders over $100, or on all subscription orders. All subscriptions receive free shipping and a 10% discount; this cannot be combined with other discounts.
What are shipping costs?
U.S. domestic orders are $3.90 for standard shipping. Free shipping is available for orders over $100 or on subscription orders.
Can I return my order?
Returns are only accepted for unopened products. If you have questions, please contact our customer support team here.
How do I return my order?
If you would like to return your order, please fill out the online contact form here and include the order number. A customer support representative will reach out to you to process the return.
My product is damaged/the bottle is open.
If your product arrives damaged or the seal is broken, please fill out our online contact form here and a member of our customer support team will assist you.
How do I reach a customer support representative?
To contact customer support, fill our out online contact form here and a representative will reply to you via email, or you may call our team at 614-863-3004. Our office hours are M-F, 9am-5pm.