FAQ

To create a customer account, click here.

To reset your customer account password, click here.

Once you are logged into your customer account, select "Addresses to update your address information or "Order Details" to see your order history.

If you have a question about your order, please fill out the online contact form here or call our customer support team at 614-863-3004.

Orders are processed Monday - Friday with standard shipping. If your order is placed between Friday 3pm EST and Sunday 11:59pm EST, it will ship Monday or the next business day if a holiday.

We are only able to cancel your order if it has not been shipped yet. To cancel your order, fill out the contact form here and a team member will reply via email. Our team is only available Monday-Friday, 9am-5pm EST. If your order has already been shipping, you will have to process a return.

There is free shipping on orders over $100, or on all subscription orders. All subscriptions receive free shipping and a 10% discount; this cannot be combined with other discounts.

U.S. domestic orders are $3.90 for standard shipping. Free shipping is available for orders over $100 or on subscription orders.

Returns are only accepted for unopened products. If you have questions, please contact our customer support team here.

If you would like to return your order, please fill out the online contact form here and include the order number. A customer support representative will reach out to you to process the return.

If your product arrives damaged or the seal is broken, please fill out our online contact form here and a member of our customer support team will assist you.

To contact customer support, fill our out online contact form here and a representative will reply to you via email, or you may call our team at 614-863-3004. Our office hours are M-F, 9am-5pm.